• Is there a Web Mail demo site?
• What should I do if I can not login?
• How do I change my password?
• How do I send mail to more than one person?
• How do I attach a file to a message I've composed?
• How can I view a message's full headers?
• How can I filter, forward, or block the mail?
• How can I request a return receipt or delivery notification?
• How Can I undelete messages?

Q: Is there a Web Mail demo site?

If you wish to try first, there is a demo site [http://www.horde.org/demo/]available which will allow you to access your existing mail account over IMAP or POP3. The demo site is unsupported and comes with no guarantee or promise of continued availability.

Q: What should I do if I can not login?

First, check whether the web link is correct. It should be http(s)://webmail.yourdomain.com. If you are still unable to login, you can access control panel [https://www.yourdomain.com:8443] to change your email account's password and go back to try again.

If you still can not login, please feel free to contact us.

Q: How do I change my password?

1. You will see a Password link in the menu bar. Click on that link in order to change your mail password.
2. You can also change your email password in Control Panel.

Q: How do I send mail to more than one person?

To send mail to more than one person, separate their email addresses in the To:, Cc:, or Bcc: header (or a combination of all three) with commas (","). Do not use semicolons (";") to separate lists of email addresses.

Q: How do I attach a file to a message I've composed?

Due to the nature of Web-based mail, attaching a file to a message you are about to send is slightly different than what you may be accustomed to in conventional mail programs. Attaching a file requires two steps. While composing the message:

1. Type the filename in the Attachment field, or press the Browse button to use a dialog box to choose the file to attach.
2. Press the Attach button to attach the selected file. This may take a moment as the file is copied from your computer to the server.

Please note that for large files and/or slower Internet connections, the process of uploading and attaching your file to the email may take a while. Please be patient and do not click on other things while you are waiting.

Q: How can I view a message's full headers?

To see the entire message header, click the Message Source link in the Parts section of the message view. This will show you the raw mail message in the mailbox, including full headers and any attachments in encoded form.

Q: How can I filter, forward, or block the mail?

If you want to filter future messages from the same person as the message you are currently using, use the Blacklist link when in the message view. This will add a rule to filter out that sender, and take you to the Filter Rules Options page.

For more general filtering, select the Options menu item, and then select Filters from the Mail Management section.

Note that creating a rule does not filter any messages! You must click the Apply All Rules button on the Filter Rules page or the "Apply Filters" icon next to the INBOX name in the mailbox view to filter all undeleted messages according to the specified rules. If your installation has persistent options, you can set up filter options to apply your filter rules at login and/or when the a mailbox is refreshed.

You can also create, remove, or arrange the order of rules from the Filters Rules page. Note that rules are applied once per message, hence rule order is significant. Make sure you have the most important rules first.

Q: How can I request a return receipt or delivery notification?

Our mail system does have support for return receipts. You can request a return receipt by clicking the "Request a Return Receipt" checkbox in the message composition screen.

Whether or not you will get a confirmation back depends on many factors outside of our mail system's control. For example, some mail servers will remove return receipt requests from mail before it reaches the recipient, and some mail clients will allow the user to select if return receipts should be honored. Because of these and other factors, you should not depend on return receipts being honored by all recipients.

Q: How Can I undelete messages?

You can undelete messages any time up until you click on the Purge Deleted buttons, or until any automated emptying of the trash occurs if you have set up such an option. To undelete messages (marked as deleted) from the inbox listing, check the checkbox to the left of the messages you wish to keep, then press the Undelete link at the top or bottom left of the page. When you are viewing a message marked for deletion, there will be a link at the start and end of the message to undelete that message.